Was your flight ever delayed or cancelled? If yes, you know how bad it is to be stuck at the airport.
But do you know that you have the right to claim a compensation for your delayed or cancelled flight?
The EU Regulation 261/2004, or simply called EC 261, gives passengers the right to claim a compensation in case of denied boarding (including overbooking), delayed and/or cancelled flight.
Watch out! This regulation only applies to travellers departing from an EU/EEA member state or travelling to an EU/EEA member state on an airline based in the EU/EEA.
Before claiming your reward, be aware that there’s a time limit depending on the country. Click here to check the time limit for each country and understand if your flight applies for a compensation request.
There are a few important questions to answer before we get started:
- Was your flight delayed by more than 3 hours?
- Were you denied boarding due to overbooking?
- Was your flight cancelled with less than 14 days notice?
- Did you lost a connection flight because any of the above reasons?
If the answer to any of these question is “Yes”, then read below how to claim up your compensation up to €600!
It’s super simple, just enter your flight details on THIS page and see the result. Yes, it’s that simple!
If your flight was delayed for more than 5 hours, besides a compensation, you might also be entitled to a full or partial refund on your ticket. The airline company should also supply food and drinks while you wait at the airport (don’t forget to keep the receipts!).
If the flight is delayed for the following day, they should provide you an hotel room to spend the night, as well as transportation to and from the airport.
Upgrades & Downgrades
Be aware that in case the airline company offers you an alternative flight and:
- Give you an upgrade seat, no additional payment should be required;
- Give you a downgrade seat, a refund should be offered. In these cases, the amount can be between 30% and 75% of the original ticket price.
Just be informed the following:
There are some cases where the airline company can prove that your flight delay or cancellation was caused by extraordinary circumstances. These are situations that are beyond control of the airline. Here are examples where you probably won’t be entitled to claim for a compensation:
- A high-security risk, for example extreme weather conditions.
- A suspected security breach, bomb threat, an act of terrorism, political or civil unrest.
- Illnesses related to staff and/or passengers and virus outbreaks, like for example the Covid-19.
- Strikes by the flight crew and/or ground staff.
